Return & Refund
Introduction:
Thank you for shopping with LIFELINE INDUSTRIES. We want to make sure you have a hassle-free shopping experience, which is why we have a straightforward return policy.
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Some items, such as perishable goods, custom-made products, and intimate items, may not be eligible for returns. Please check the product description for details.
- Returns are typically accepted within 7 days from the date of delivery.
How to Initiate a Return
- Log in to your Your Company Name account.
- Go to your order history and select the item(s) you wish to return.
- Follow the provided instructions to complete the return request.
Return Process
- Once your return request is approved, you will receive instructions on how to return the item(s).
- Return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.
- Once we receive the returned item(s) and inspect them, we will process your refund or exchange within 7 business days.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 3 business days for the refund to reflect in your account.
Order Cancellation Policy:
- You can cancel your order within 24 hours of placing it.
- To cancel, log in to your LIFELINE INDUSTRIES account, go to your order history, and select the order you wish to cancel. Follow the provided instructions.
Refunds for Cancellations:
- If you cancel your order within the specified timeframe, you will receive a full refund to the original payment method.
- Cancellations made after 24 hours may not be possible as we strive to process and ship orders quickly.
Exceptions
- In some cases, we may be unable to cancel an order due to it being already shipped or in the process of being prepared for shipment. In such cases, you may need to initiate a return once you receive the order.
Contact Us
- If you have any questions or need assistance with returns or cancellations, please don’t hesitate to contact our customer support team at info@lifelineindustries.com / 1800 267 1555
Policy Updates
- We may update our Return and Cancellation Policies from time to time. Please review them periodically to stay informed about any changes.
By creating these policies, you can build trust with your customers and ensure a smoother shopping experience on your e-commerce website. Remember to make these policies easily accessible on your website, preferably in the footer or a dedicated policy section.